The JBL Satisfaction Guarantee 100% quality for 100% satisfaction

Dear JBL customer,
Every day, our employees go the extra mile to not only develop new products, but also to produce existing products under strict specifications, to maintain quality and to continuously improve on it.

We would like to offer you the greatest possible security when purchasing JBL products and remove the risk of making the wrong purchase. In the unlikely event that you are not satisfied with one of our products, we will exchange the product, help you with minor defects by repairing it or refund the purchase price. At any time! *

It’s important to us at JBL that you are satisfied with our products and are happy to use them. Our team of customer service experts is always ready to help you. We are also grateful for your suggestions and feedback.

  1. Create a ticket

    Create a new ticket at our customer service center ..

  2. Selection

    Select "After purchase" as the theme and the product category as the subtopic. Select "Satisfaction guarantee" as the detailed topic.

  3. Stating the reason

    Tell us the main reason for your dissatisfaction and give us the details with 1-3 photos. Supplying the batch code / serial number also provides us with valuable analysis data.

  4. Searching for the solution

    Within 36 hours on weekdays you will receive feedback on how to proceed..

Take your time. You’ll be able to take us up on this promise up to three months after purchasing.

*) Ausgenommen von der Kundenzufriedenheit sind EFTA Mitgliedsstaaten und Nicht-Kontinentaleuropa-Staaten

A word about cookies before we continue

The JBL Homepage also uses several types of cookies to provide you with full functionality and many services: We require technical and functional cookies to ensure that everything works when you visit this website. We also use cookies for marketing purposes. This ensures that we recognise you when you visit our extensive site again, that we can measure the success of our campaigns and that the personalisation cookies allow us to address you individually and directly, adapted to your needs - even outside our website. You can determine at any time - even at a later date - which cookies you allow and which you do not allow (more on this under "Change settings").

The JBL website uses several types of cookies to provide you with full functionality and many services: Technical and functional cookies are absolutely necessary so that everything works when you visit this website. In addition, we use cookies for marketing purposes. You can determine at any time - even at a later date - which cookies you allow and which you do not (more on this under "Change settings").

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PUSH messages from JBL

What are PUSH messages? As part of the W3C standard, web notifications define an API for end-user notifications that are sent to the user's desktop and/or mobile devices via the browser. Notifications appear on the end devices as they are familiar to the end user from apps installed on the device (e.g. emails). Notifications appear on the end user’s device, just like an app (e.g. for emails) installed on the device.

These notifications enable a website operator to contact its users whenever they have a browser open - it doesn’t matter whether the user is currently visiting the website or not.

To be able to send web push notifications, all you need is a website with a web push code installed. This allows brands without apps to take advantage of many of the benefits of push notifications (personalised real-time communications at just the right moment).

Web notifications are part of the W3C standard and define an API for end user notifications. A notification makes it possible to inform the user about an event, such as a new blog post, outside the context of a website.

JBL GmbH & Co. KG provides this service free of charge, and it is easy to activate or deactivate.