Do you have any questions? We can help!

Should you have questions concerning a JBL product or your hobby, the JBL expert team in the customer service center will support you with individual advice. Most matters can be solved in one correspondence step.

The expert team is looking forward to helping you!

Finding answers

You will find answers to frequently asked questions (FAQ) or problems here. Enter your question with one or two keywords and you will receive a solution immediately.

Contact JBL

You did not find an answer to your request in the FAQ? Then create a new ticket for our customer service team or complete an existing ticket.

Did you know?

You will find lots of additional information and help for your JBL product on the JBL website. There are product images, operating instructions and frequently asked questions (FAQ) to help answer your query on the respective product pages.

Links for additional extras, such as laboratories, apps or landing pages are also to be found on the product detail page of your JBL product.

Лаборатории / Калькулятор

Прудовая лаборатория / калькулятор

Уникальная прудовая лаборатория поможет справиться с водорослями и мутной водой у Вас в пруду.

Анализ воды, онлайн-лаборатория

Enter your water parameters and get an in-depth analysis of your values in a matter of seconds. You enter your water values – and we analyse! Here you have the opportunity to enter the measured water values directly into the JBL Online Laboratory. This will analyse your values and explain and submit corrective measures.

Онлайн-больница

Do you have ill fish and you don’t know what disease it is and how to treat it? Here you can diagnose diseases using photos or identification keys and you can find out where they come from and how to treat them. By showing you over 500 photos to identify and cure fish diseases, we enable you to find a diagnosis and solution.

Калькулятор дозировки ProScape

Here you can calculate the optimal supply for your aquarium with the JBL ProScape fertilizers. In order to supply the aquatic plants with exactly the right amount of fertilizer, we recommend dosing in two steps.

Калькулятор грунта ProScape

Find out what quantities of the various substrates you require. Please choose the suitable product from the summary selection. Then enter the surface and the height the substrate needs to cover here.

Калькулятор освещения ProScape

To find out the specific illumination intensity in your aquarium. Light - the motor of photosynthesis – is, along with the water parameters and the type and quantity of planting, also of crucial importance for plant growth.

Медиатека

Аквариум

Здесь Вы найдёте широкий выбор брошюр, буклетов и фильмов по применению и разработке продуктов JBL и по другим аквариумным тематикам.

Террариум

Здесь Вы найдёте широкий выбор брошюр, буклетов и фильмов по применению и разработке продуктов JBL и другим террариумным тематикам.

Пруд

Здесь Вы найдёте широкий выбор брошюр, буклетов и фильмов по применению и разработке продуктов JBL и по другим прудовым тематикам.

Your phone call to JBL

Telephone contact

For any question regarding your JBL product you can reach our customer service administrator on Mondays to Thursdays from 8:00 to 17:00 and on Fridays from 8:00 to 15:30. Please address any technical questions directly via ticket in writing to our experts.