In unserem FAQ‑Bereich findet ihr Antworten auf die am häufigsten gestellten Fragen. Solltet ihr hier nicht fündig werden, zögert bitte nicht, uns direkt zu kontaktieren – wir helfen euch gerne weiter.
You can store the measured values as an image with the button „Share” or you can send them to yourself by SMS or email. If you are already registered and logged in, the app also gives you the opportunity to display the analysis of the last measurement. All you have to do is click on "Save" on the results page.
In weakly buffered solutions such test methods can’t deliver reliable test results for pH values. _x000D_ Further parameters, such as NO3, NO2, GH, KH und Cl are not affected by this. But the calculations of the CO2 content can here also lead to incorrect values.
Each test has a fixed scale, which enables the allocation of the water values. For example the steps in a drop test are different to those of the ProScan. Therefore ProScan also has a scale to enter the values and to avoid jumps at repeated measurements. Bigger differences between the values mostly indicate an incorrect reading caused by shades/reflections. Best is to carry out the test near a window with bright light. Direct light from above casts shadows or reflections which can affect the colour rendering. Please remember ALWAYS to shake the water off the analysis strip sideways. “Puddles” can cause the colour fields to react with each other and to produce reflections._x000D_ Incorrect values can occur through expired drop tests too (i.e. tests which have been open for more than 9 months) or incorrect use (with air-filled drops and deviating water quantities). In this case please check your measurements once more. _x000D_ _x000D_ One example: _x000D_ The aquarium has the following water values: 18 mg/l NO3, 0.5 mg/l NO2, 5° dGH, 7 mg/l CO2, 1.5° dKH, 6.8 pH. _x000D_ _x000D_ The measurements with the different systems give the following values: _x000D_ The ProScan shows following values: 18 mg/l NO3, 0.5 mg/l NO2, > 4° dGH, < 15 mg/l CO2 (by way of calculation), 1.5° dKH, 6.8 pH. _x000D_ The drop test shows the following values: 20 mg/l NO3, 0.6 mg/l NO2, 5° dGH, 10 mg/l CO2 (by way of calculation), 2°dKH, 6.8 pH_x000D_ _x000D_ Both results are very precise and differ only slightly from each other. This has no negative effect on further statements and actions. Inaccuracies in the application have a greater effect on the results than jumps resulting from the scale. Finer scaling steps could result in an inability to allocate the results exactly to the same measuring points when there is some divergence of light and distance in the surroundings. This would cause the values to jump again in a repeated test.
The liquids of one reagent are empty, the powder is still half-filled. Can't you just buy individual bottles? No, because the JBL refill packs always contain all the reagents as a set and need to be replaced together. There is a reason for this. The reagents age when they are first opened and should therefore be disposed of completely as soon as one of the reagent bottles is empty. The unequal consumption is due to the fact that some test procedures require an individual number of drops, depending on the existing value in the aquarium water. So one needs more, the other less. The liquids can be emptied completely. In the case of powder, you cannot use the quantity you need if there is only a residual amount left. Thus the quantity is on the generous side, so that the range is ensured even with low liquid consumption.
JBL ProScan is being developed continuously. We will add new functions and features to the app at regular intervals to make water analysis even easier. Always upload the latest version from the Store.
JBL ProScan Recharge are special digital analysis strips which have been designed for the ProScan app. They enable a detailed and precise evaluation in small scaling steps. JBL undertakes no guarantee for the correctness for the use of the EasyTest 6in1 strips. These have definitely less fine scaling steps and are not suitable for reliable measurement analysis. They are therefore incompatible.
JBL ProScan is not designed for use in saltwater. The scales of measurement and recommendations inside apply only to freshwater.
Please make sure that the ProScan analysis strip is correctly aligned. This means that the measurement fields are placed at the word “Top” on the ColorCard. “Bottom” indicates that side of the analysis strip, which you are holding in your hand. _x000D_ When reading the ColorCard the whole card should always be visible in the recording window. A slight margin all around will ensure that the “corner points” can be focused._x000D_
In order to determine the photometric measuring results accurately ProScan needs a camera with autofocus. This is the only way to determine the results with maximum precision. Not having one could prevent you from downloading the app from the store. Moreover the app requires the Android version 7.0 or higher or iOS 13.0 or higher. It is compatible with iPhone, iPad and iPod touch, as well as with 5100 Android smartphone and tablet types. If the download in the store doesn’t work, your mobile is probably incompatible with one of the above mentioned points. If there are any problems during use, e.g. with the scanning, please contact our customer service team: www.jbl.de/en/support .
JBL ProScan is being developed continuously. We will repair bugs and small errors which can be caused by software updates as soon as we can. To help us in this, we request a short email to socialmedia@jbl.de with the software version, device name, designation of the smartphone and a description of the errors with words and pictures.
In the operating system of your smartphone there is a resource management. This also manages your camera. Because other apps are accessing the camera too, it can occasionally happen after use that a new access is not granted and therefore a blockage can occur. As result you receive an error message from your ProScan app despite a correctly aligned analysis strip. Especially after an update you can find the resource “camera” blocked for further apps, including JBL ProScan. _x000D_ _x000D_ In many cases the solution is quite simple: Close all the apps in the background on your task manager. Now restart your smartphone and open JBL ProScan as your first app. Carry out the scan again. By closing and restarting all the resources will be released. If the error still occurs, the test strip is not correctly aligned on the ColorCard. You can also test the app is working by carrying out a test scan without an analysis strip and using the empty ColorCard.
A loose seal may result in an indication of positive false chlorine values occurring with the following batches of the ProScan Recharge test strip sets: 421141; 44114; 42114; 43114 and 11035. _x000D_ _x000D_ If you have purchased your ProScan within the last 6 months, we will send you a refill pack free of charge. Please remember the test strips can be damaged by humidity through a longer service life and frequent use. A package (24 test strips) should therefore be used within 9 months. Converted into use this means that you should carry out a water test every 1.5 weeks.
Please use your username and password to log in to the app. The email address will not be accepted as username. Make sure beforehand that you have already created a myJBL profile.
The data exchange between the ProScan app and your JBL online profile is unidirectional. That means that the communication only works in one direction, namely from the app to your JBL account. All aquariums, ponds and waters and their relevant measurements are saved there under “My Analyses”. _x000D_ That’s why the last 5 measurements are no longer visible on the app after a change of the smartphone or tablet since they are only locally on one device. The measurements from your tablet are not located on your smartphone and vice versa. In the next months we will extend the interface and initiate a bidirectional data reconciliation. Thus the communication between all devices will be possible and the profiles of the waters won’t need to be created several times.
Please log out from the ProScan app. Either ask the help desk to unlock your account or change your password. Now you can register again to return to the app. _x000D_ Why did it happen? Old unsynchronised measurements are being transferred with the old access data. The app offers a data reconciliation in the background. After repeated data reconciliation attempts your access gets blocked for security reasons. Please do not change your data until all the measurements have been transferred from the app. _x000D_ The easiest way to prevent such problems when changing the access data is to log out from the app.
Yes, this is possible without any problems. The JBL PROFLORA CO2 CYLINDER 1200 U also fits the older pressure reducers of the JBL PROFLORA u range.
Stelle deine Frage an das JBL Service Team.