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Please ensure that the ProScan analysis strip is correctly aligned. This means that the measuring fields should be placed on the ColorCard at the word "Top." Bottom refers to the side of the analysis strip that you are holding in your hand. When reading the ColorCard, the entire card should always be visible in the recording window. A minimal margin around the edge ensures that the "corner points" can be focused on
You can save the measured values as an image using the "Share" button or send them to yourself via message or email. If you are already registered and logged in, the app also allows you to view the evaluation of the last measurement. All you have to do is click on "Save" on the results page.
In weakly buffered solutions, such test methods cannot provide reliable pH measurement results. Other parameters such as NO3, NO2, GH, KH, and Cl are not affected. This also interferes with the calculation of the CO2 content.
Each test has a fixed scale that allows the water values to be assigned. The steps in a drop test, for example, are different from those in the ProScan. ProScan therefore also has a scale to record the values and avoid jumps in repeated measurements. Larger differences between the values usually indicate incorrect use in relation to shadows/reflections. It is best to perform the test at a bright window. Direct light from above causes shadows or reflections, which alter individual color renditions. Please note that the analysis strip must ALWAYS be shaken sideways. "Puddles" cause the fields to react with each other and reflections to occur. However, incorrect values may also occur in the drop test due to expired tests (e.g., opened for more than 9 months) or incorrect use (drops filled with air and varying amounts of water). Please check your measurement again. An example: The aquarium has the following water values: 18 mg/l NO3, 0.5 mg/l NO2, 5° dGH, 7 mg/l CO2, 1.5° dKH, 6.8 pH The measurements with the different systems yield the following values: The ProScan shows the following values: 18 mg/l NO3, 0.5 mg/l NO2, > 4° dGH, < 15 mg/l CO2 (calculated), 1.5° dKH, 6.8 pH The drop test shows the following values: 20 mg/l NO3, 0.6 mg/l NO2, 5° dGH, 10 mg/l CO2 (calculated), 2°dKH, 6.8 pH Both results are very accurate and differ only slightly from each other. This has no disadvantage for further statements and actions. The influence of inaccuracies in application on the results is greater than the jumps caused by scaling. A finer scale would ensure that the results cannot always be assigned to exactly the same measuring points if the environment does not provide ideal and clearly defined conditions in terms of light and distance. This would cause the values to "jump" if the test were repeated
The liquids in one reagent are empty, but the powder is still half full. Can I just buy individual bottles? No, because JBL refill packs always contain all reagents as a set and should be replaced together. There is a reason for this. The reagents age when first opened and should therefore be disposed of completely as soon as one of the reagent bottles is empty. The uneven consumption is due to the fact that some test procedures require an individual number of drops, depending on the value present in the aquarium water. So some need more, others less. The liquids can be emptied completely. With the powder, you cannot remove the required amount if there is only a small amount left at the bottom. The quantity is therefore slightly more generous to ensure that the range is equally guaranteed even with low liquid consumption.
JBL ProScan is constantly being developed. We will regularly provide you with new features and options within the app that make water analysis even easier. Therefore, always download the latest version from the store.
Please note that the test strip continues to react. This means that a strip can only be scanned once. Repeated scanning will result in different values, as these change significantly after 70+ seconds. However, the fluctuations also indicate incorrect use in relation to shadows/reflections. It is best to perform the test near a bright window and use a white sheet of paper as a matte, non-reflective surface. Direct light from above causes shadows or reflections, which alter individual color renditions. The ColorCard must always be evenly illuminated. Please note that the analysis strip must ALWAYS be shaken sideways. "Puddles" cause the fields to react with each other and reflections to occur. The smartphone should always be held vertically above the ColorCard.
JBL ProScan Recharge are special digital analysis strips designed for use with the ProScan app. They enable detailed and accurate evaluation in fine increments. JBL does not guarantee the accuracy of the EasyTest 6in1 strips. These have significantly coarser increments and are not suitable for reliable evaluation. They are therefore incompatible.
JBL ProScan is not intended for use with saltwater. The measuring scales and recommendations provided are only suitable for freshwater.
ProScan requires a camera with autofocus to accurately determine the photometric measurement results. This is the only way to ensure maximum accuracy. If the app cannot be downloaded from the store, this may be the reason. The app also requires Android version 7.0 or higher or iOS 13.0 or newer. It is compatible with iPhone, iPad, and iPod touch, as well as over 5,100 Android smartphone and tablet models. If the download does not work in the store, your mobile phone is probably incompatible in one of the above respects. If you encounter any problems during use, for example when scanning, please contact our customer service team at www.jbl.de/support.
JBL ProScan is constantly being developed. We fix bugs and minor errors that may arise from software updates as quickly as possible. All you need to do is send a short email to socialmedia@jbl.de with the software version, device name, smartphone model, and a description of the error in words and pictures.
Your smartphone's operating system has a resource management feature. This also manages the camera. Since other apps also access the camera, it is possible that access was not enabled after use, resulting in a block. This will cause the ProScan app to display an error message even though the analysis strip is correctly aligned. Especially after an update, the "camera" resource may be blocked for other apps, including JBL ProScan. In many cases, the solution is very simple: Close all apps running in the background via the task manager. Now restart your smartphone and open JBL ProScan as the first app. Now perform the scan again. Closing and restarting the app will release all resources. If the error occurs again, the test strip is not correctly aligned on the ColorCard. The test scan can also be performed without an analysis strip using the empty ColorCard to test functionality only.
Due to a seal that does not close tightly, the following batches of ProScan Recharge test strip sets may display false positive chlorine values: 421141; 44114; 42114; 43114 and 11035 If you purchased your ProScan within the last 6 months, we will send you a refill pack free of charge. Please note that prolonged storage and frequent use may cause the test strips to be damaged by moisture. One pack (24 test strips) should therefore be used within 9 months. This means that a water test should be carried out every 1.5 weeks.
Please use your username and password to log in to the app. Your email address will not be accepted as a username. Please ensure that you have already created a meinJBL profile.
Data exchange between the ProScan app and your JBL online profile is unidirectional. This means that communication only goes in one direction, namely from the app to your JBL account. All aquariums, ponds, and water with the corresponding measurements are stored there under "My analyses." After changing your smartphone or tablet, the last five measurements will therefore not be found in the app, as they are only stored locally on the device. The measurements from your tablet are therefore not on your smartphone and vice versa. In the coming months, we will expand the interface and establish a bidirectional data synchronization so that communication between all devices is possible and water profiles do not have to be created multiple times.
Yes, that is no problem. The JBL PROFLORA CO2 CYLINDER 1200 U also fits older pressure reducers from the JBL PROFLORA u series.
Stelle deine Frage an das JBL Service Team.