You’ll find answers to the most frequently asked questions in our FAQ section. If you can’t find what you’re looking for here, please don’t hesitate to contact us directly – we’ll be happy to help.
Have you lost your log sheets, already filled them all out, or need them in a different language? Attached to this FAQ, you will find a PDF file that you can print out in German, English, and French.
Yes, because the test strip continues to react. This means that a strip can only be used once. Repeated measurements will produce different values, as these change significantly after 70+ seconds. Please note that the chlorine value must be read immediately after a few seconds.
In weakly buffered solutions, such test methods cannot provide reliable pH measurement results. Other parameters such as NO3, NO2, GH, KH, and Cl are not affected. This also interferes with the calculation of the CO2 content.
Test strips are sensitive to moisture. The reaction begins immediately upon contact with moisture. Please remove the required number of test strips with DRY fingers only or, preferably, tap them out of the package as you would a candy packet and close the container immediately. The container contains a desiccant to absorb moisture from the enclosed air. If the tube is left open for some time, a reaction may occur, rendering the test strips unusable. The digital test strips for JBL PROSCAN are significantly more sensitive to moisture than the slightly coarser JBL PROAQUATEST EASY 7in1 strips. Therefore, always store the test strips in a cool, dry place.
Ask the JBL Service Team your question.