Revocation instructions

Cancellation Policy

As a consumer you are entitled to a statutory right of revocation. In accordance with § 13 BGB (German Civil Code) any natural person concluding a legal transaction for a purpose that is not primarily connected with their commercial or self-employed professional activity, is a consumer.

Right of cancellation

You have the right to withdraw from this contract without giving reasons within 30 days.

The cancellation period will be 30 days from the day when you or a third party, designated by you, and who is not the carrier, took possession of the final shipment.

To be able to exercise your right of cancellation you must inform us

JBL GmbH & Co. KG
Dieselstraße 3
67141 Neuhofen

Telephone: +49(0)6236-4180-0
Telefax: +49(0)6236-4180-201

by means of a clear declaration (e.g. by post, telefax or email) about your decision to withdraw from this contract. For this you can use the attached sample withdrawal form, which, however, is not obligatory.

Proof of despatch of your intention to revoke within the period of revocation is sufficient notice.

Consequences of cancellation

Should you cancel this contract we undertake to reimburse all payments, including the delivery costs (with the exception of any additional costs resulting from your choice of a different delivery method than the lowest standard delivery offered by us) immediately and not later than within 14 days from the day when we received the notification of your withdrawal from the contract. For this reimbursement we will use the same means of payment used by you for the initial transaction, unless something to the contrary was expressly agreed. In no event will we charge you separate fees for this reimbursement.

We may refuse the repayment until we have received the returned goods or you have provided evidence that the goods have been despatched, dependant on which occurs first.

You must undertake to return the goods to us immediately or within 14 days at the latest, from the day you gave us notice of the revocation of the contract. The dispatch of the goods by you before the expiry of the period of 14 days constitutes sufficient notice.

You are responsible for the direct costs of returning the goods.

You are only responsible for any possible loss of value in the goods if this loss of value is deemed to result from a handling which goes beyond what is necessary to ascertain the nature, characteristics and functioning of the goods.


The right of cancellation prematurely expires in accordance with § 312 g (2) BGB (German Civil Code), unless otherwise agreed by the parties,

  • for contracts concerning the supply of sealed goods which are not suitable for return for health and hygiene reasons, when the sealing has been removed after delivery;

  • as well for contracts concerning the supply of goods, when they have been mixed with other goods after delivery and this has irreparably altered their nature.

Sample withdrawal form

(If you want to withdraw from the contract, please fill in this form and send it back to us.)

JBL GmbH & Co. KG
Dieselstraße 3
67141 Neuhofen

Telefax: +49(0)6236-4180-201

I/We hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods (*)/provision of the following service (*)

Ordered at (*)/received at (*)

Name of the consumer(s)

Address of the consumer(s)


Signature of the consumer(s)
(only for notification on paper)

(*) delete as applicable

Print sample withdrawal form

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