Customer service center

Do you have any questions? We can help!

Should you have questions concerning a JBL product or your hobby, the JBL expert team in the customer service center will support you with individual advice. Most matters can be solved in one correspondence step.

The expert team is looking forward to helping you!

Finding answers

You will find answers to frequently asked questions (FAQ) or problems here. Enter your question with one or two keywords and you will receive a solution immediately.

Contact JBL

You did not find an answer to your request in the FAQ? Then create a new ticket for our customer service team or complete an existing ticket.

Customer satisfaction guarantee - 100% quality for 100% satisfaction

Customer satisfaction

We would like to offer you the greatest possible security when purchasing JBL products and remove the risk of making the wrong purchase. In the unlikely event that you are not satisfied with one of our products, we will exchange the product, help you with minor defects by repairing it or refund the purchase price. At any time!

Did you know?

You will find lots of additional information and help for your JBL product on the JBL website. There are product images, operating instructions and frequently asked questions (FAQ) to help answer your query on the respective product pages.

Links for additional extras, such as laboratories, apps or landing pages are also to be found on the product detail page of your JBL product.

Laboratories / Calculators

Pond laboratory / calculator

This worldwide unique pond laboratory gives you dedicated support to combat problems with algae and cloudiness in your pond.

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Water Analysis Online Laboratory

Enter your water parameters and get an in-depth analysis of your values in a matter of seconds. You enter your water values – and we analyse! Here you have the opportunity to enter the measured water values directly into the JBL Online Laboratory. This will analyse your values and explain and submit corrective measures.

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Online Hospital

Do you have ill fish and you don’t know what disease it is and how to treat it? Here you can diagnose diseases using photos or identification keys and you can find out where they come from and how to treat them. By showing you over 500 photos to identify and cure fish diseases, we enable you to find a diagnosis and solution.

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ProScape dosage calculator

Here you can calculate the optimal supply for your aquarium with the JBL ProScape fertilizers. In order to supply the aquatic plants with exactly the right amount of fertilizer, we recommend dosing in two steps.

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ProScape substrate calculator

Find out what quantities of the various substrates you require. Please choose the suitable product from the summary selection. Then enter the surface and the height the substrate needs to cover here.

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ProScape light calculator

To find out the specific illumination intensity in your aquarium. Light - the motor of photosynthesis – is, along with the water parameters and the type and quantity of planting, also of crucial importance for plant growth.

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Media center


Here you will find a wide selection of brochures and guide booklets, as well as videos about the use and installation of JBL products, and other aquaristic issues.

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Here you will find a wide selection of brochures and guide booklets, as well as videos about the use and installation of JBL products, and other terraristic matters.

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Here you will find a wide selection of brochures and guide booklets, as well as videos about the use and installation of JBL products, and other pond issues.

Find out more

Your phone call to JBL

Telephone contact

For any question regarding your JBL product you can reach our customer service administrator on Mondays to Thursdays from 8:00 to 17:00 and on Fridays from 8:00 to 15:30. Please address any technical questions directly via ticket in writing to our experts.

A word about cookies before we continue

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