Shop benefits

Your benefits in the JBL Online Shop

Private customers
up to the 30th day after delivery

Private customers
from the 31st day after delivery

Business customers
Simple. Convenient. Round the clock.

  • Private customers up to the 30th day after delivery

    Delivery directly to your home with time-monitored consignment tracking

    No more hauling of heavy or bulky products. DPD Predict makes this, and waiting in for the delivery, a thing of the past. You can view where your parcel is at any time and on the delivery day you will receive a message informing you to the hour of when your parcel will arrive. With the live tracking you even can narrow it to 30 minutes. If you are not at home when the delivery arrives you can decide where the parcel will be left, e.g. with a neighbour or a parcel shop.

    Flexible payment options

    You can choose between credit card, direct debit, PayPal and many other payment methods. You decide how to pay your current order. That way you stay flexible and can adapt to your current situation and product you require. We give you the joint benefits of choice and security.

    Replacement for damage and consignment loss

    We give you security. If your parcel gets lost on its way to you or arrives in a damaged condition, contact immediately our Customer Service Center indicating the shipment number and attaching pictures of the damage. If you wish we will replace the lost or damaged articles.

    Assistance with questions about application and equipment

    Do you have questions about the use or installation of one of the products you ordered? Our customer service is looking forward to helping you. Just access your order under My orders and create a ticket for your order. We would like to help you to use the products simply and correctly.

    No charge for returns within 30 days

    Are you dissatisfied with an article you ordered or did you it order it by mistake? You can return all articles purchased from the JBL Online Shop quickly, easily and conveniently within 30 days after receipt. Just access your order under My orders and create a ticket for your order. If you use the return slip provided by our service team we will bear the costs for your return consignment. Otherwise the costs will fall to you. The use of the return slip is not a requirement for the return consignment. After we have received your goods we will reimburse you to the value of the goods returned, using the method of payment used for the order. You will find our cancellation policy in your order confirmation email or on the following site: Cancellation Policy

    Delivery free of charge starting with orders of 29 euros

    Your JBL orders are free of shipping costs except for order values below 19 Euro (Germany) or 29 Euro (Austria) or in case of a partial revocation, when the remaining value of the goods is less than the sum mentioned above. For purchase orders to a destination country within Europe there will be costs for shipping and packaging according to our Shipping costs .

  • Private customers from the 31st day after delivery

    Free guarantee extension

    The guarantee extension JBL GarantiePlus ensures you have an extra-long extended 4-year guarantee on your JBL product, starting from the date of purchase. Don’t miss this chance to get your extended guarantee claim! A 2-year manufacturer warrantee is normally all you get. But what then?

    You can find further information here: GarantiePlus

    Free product registrations for additional services

    You can register the products you purchased in the JBL Online Shop, quickly and easily and always keep track of your products. This enables you not only to manage your purchases and products, but also gives you access to background information and services for your JBL products round the clock. Please click here for more information: GarantiePlus

    Repair service

    Should you accidently damage a product or not manage to correct a faulty operation by yourself, our help is there for you at any time. Just enter the product you registered, create a ticket for our Customer Service Center and fill in the return slip for the repair/examination. Once we have completed our examination we will send you a free estimate of costs. Once we have completed our examination we also will be able to provide information about the defect. If you agree to the repair costs please confirm this so that we can carry out the repairs mentioned in the estimate of costs. Otherwise we will return the product free of charge. Of course, if the product is still within the guarantee period no costs will be charged to you.

    Complaint handling directly with the manufacturer

    If your product is faulty within the warranty or guarantee period you can deal with the claim directly with us as manufacturer. If the problem can’t be solved in writing and with a spare part shipment, we offer you the opportunity to examine your JBL product in the JBL Service Center. The error will be diagnosed and fixed within a few working days, so that your device will soon be returned to you. Simply use our ticket system: Customer Service Center

    Direct contact to myJBL experts

    Should you have questions about a JBL product or your hobby, the JBL expert team in the customer service center will support you with individual advice. Most matters can be solved in one correspondence step. Simply contact our experts directly: Customer Service Center

    Satisfaction Guarantee

    JBL stands behind its promise of "100% quality for 100% satisfaction". You have up to three months after purchase to make use of this promise. We want to offer you the greatest possible security when buying JBL products and take away the risk of making the wrong decision. If, contrary to expectations, you are not satisfied with one of our products, we will exchange the product, help you with minor defects by repairing it or refunding the purchase price. At any time: 100% quality for 100% satisfaction

  • Business customers

    Orders processed round the clock

    Is business booming so much that you don’t have the time to place your orders during our business hours? No problem! With the JBL Online Shop you can create your orders and forward them to us 24/7. You place the order when it’s convenient for you. In case you are interrupted you can re-enter to complete the order later. There is no more relaxing and convenient way for you and your colleagues to check your selection.

    Latest product selection

    Where’s the current price list? Is the latest product selection in the catalogue yet? In the online shop you don’t need the article numbers and the latest documents to hand. You always have access to the very latest ranges and you can quickly select the products you need by using our search and filter functions. Let yourself be carried away and discover our latest products.

    Replacement for damage and consignment loss

    We give you security. If your parcel gets lost on its way to you or arrives in a damaged condition, contact immediately our Customer Service Center indicating the shipment number and attaching pictures of the damage. If you wish we will replace the lost or damaged articles.

    Assistance for questions about orders

    Do you have any questions about the articles you ordered or do you need any further information about the best way to use it? You can send your question to our technical experts using the Order overview and quickly receive an answer to your questions.

    Repair service

    If your customers bring you a faulty article and you need help to check or repair it, our service technician will be happy to help you. Please send us the product, enclosing the return slip and a detailed error description and you will we will resolve the matter and get back to you within a few days.

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A word about cookies before we continue

The JBL Homepage also uses several types of cookies to provide you with full functionality and many services: We require technical and functional cookies to ensure that everything works when you visit this website. We also use cookies for marketing purposes. This ensures that we recognise you when you visit our extensive site again, that we can measure the success of our campaigns and that the personalisation cookies allow us to address you individually and directly, adapted to your needs - even outside our website. You can determine at any time - even at a later date - which cookies you allow and which you do not allow (more on this under "Change settings").

The JBL website uses several types of cookies to provide you with full functionality and many services: Technical and functional cookies are absolutely necessary so that everything works when you visit this website. In addition, we use cookies for marketing purposes. You can determine at any time - even at a later date - which cookies you allow and which you do not (more on this under "Change settings").

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PUSH messages from JBL

What are PUSH messages? As part of the W3C standard, web notifications define an API for end-user notifications that are sent to the user's desktop and/or mobile devices via the browser. Notifications appear on the end devices as they are familiar to the end user from apps installed on the device (e.g. emails). Notifications appear on the end user’s device, just like an app (e.g. for emails) installed on the device.

These notifications enable a website operator to contact its users whenever they have a browser open - it doesn’t matter whether the user is currently visiting the website or not.

To be able to send web push notifications, all you need is a website with a web push code installed. This allows brands without apps to take advantage of many of the benefits of push notifications (personalised real-time communications at just the right moment).

Web notifications are part of the W3C standard and define an API for end user notifications. A notification makes it possible to inform the user about an event, such as a new blog post, outside the context of a website.

JBL GmbH & Co. KG provides this service free of charge, and it is easy to activate or deactivate.