In unserem FAQ‑Bereich findet ihr Antworten auf die am häufigsten gestellten Fragen. Solltet ihr hier nicht fündig werden, zögert bitte nicht, uns direkt zu kontaktieren – wir helfen euch gerne weiter.
In order to determine the photometric measuring results accurately ProScan needs a camera with autofocus. This is the only way to determine the results with maximum precision. Not having one could prevent you from downloading the app from the store. Moreover the app requires the Android version 7.0 or higher or iOS 13.0 or higher. It is compatible with iPhone, iPad and iPod touch, as well as with 5100 Android smartphone and tablet types. If the download in the store doesn’t work, your mobile is probably incompatible with one of the above mentioned points. If there are any problems during use, e.g. with the scanning, please contact our customer service team: www.jbl.de/en/support .
The colour cards are not available for download on the JBL website. The absolutely accurate colour reproduction that is required can only be achieved using a printer which can be re-calibrated before each printout. Most privately used printers are not accurate enough for this. You will find the colour chart bundle as a spare part on the respective product page and in the spare parts shop under: https://www.jbl.de/en/products/detail/8732/jbl-proaquatest-assortiment-color-chart
The tests from the test range: JBL GH test, JBL KH test, JBL calcium test Ca and JBL magnesium test Mg, where the number of drops are counted until the colour changes and the counted value is multiplied by a value: GH = number of drops = general hardness in °dH KH = number of drops = carbonate hardness in °dH CO2 = number of drops * 2 = CO2 in mg/l Magnesium + calcium = number of drops * 120 = amount Ca + Mg in mg/l Calcium = number of drops * 20 = amount Ca in mg/l Magnesium = amount Ca+Mg from magnesium test - amount Ca in mg/l = magnesium in mg/l
Please clean the pane thoroughly before you install the thermometer. Algae, biofilms and lime can prevent it from sticking. If the thermometer still doesn’t hold, there may be a problem with the suction cup. Due to a material defect some suction cups have bubble-like excrescences which prevent a correct hold. If you own such a suction cup, please contact our customer service, and provide a photo.
If one of your measurements reaches the end of the colour chart scale you can multiply the scale by diluting later tests with distilled water (e.g. JBL Dest). Here’s how to do it: dilute the sample with distilled water and carry out the test once more. This works in detail as follows: GH test: Instead of 5 ml use 10 ml aquarium water. Now 1 drop is equivalent to 0.5 dGH. KH test: Instead of 5 ml use 10 ml aquarium water. Now 1 drop is equivalent to 0.5 dGH. Note: when using 10 ml sample water the colour development is weaker with the first drops than with 5 ml sample water. Put the measuring container on a white underlay for a better readability. NH4/NH3 ammonium/ammonia, NO2 nitrite, Fe iron and Cu copper: 2.5 ml sample + 2.5 ml dist. water: result times 2 1 ml sample + 4 ml dist. water: result times 5 0.5 ml sample + 4.5 ml dist. water: result times 10 NO3 nitrate, SiO2 silicate, PO4 phosphate sensitive and Mg magnesium freshwater: 5 ml sample + 5 ml dist. water: result x 2 2 ml sample + 8 ml dist. water: result x 5 1 ml sample + 9 ml dist. water: result x 10 PO4 phosphate koi high range: 2.5 ml sample + 2.5 ml dist. water: result x 2 1 ml sample + 4 ml dist. water: result x 5 K potassium: 7.5 ml sample + 7.5 ml dist. water: result x 2 3 ml sample + 12 ml dist. water: result x 5 1.5 ml sample + 13.5 ml dist. water: result x 10 K potassium in marine water: 1. Fill 10 ml of sample water with distilled water to 300 ml. 2. Follow the instructions for fresh water. 3. Multiply the test result by a factor of 30. CO2 direct, Ca calcium and Mg+Ca magnesium+calcium: not required.
After reinstallation the bubbles move only haltingly through the diffuser and sometimes merge into large bubbles. The device needs approx. 48 hours to set up! After that a bio-film will have formed on the surface of the device, allowing the bubbles to rise freely upwards. After the running in time the required bubble count will adapt itself for your aquarium.
Have you lost your record sheets, used them all up, or need them in another language? In the appendix of this FAQ you will find PDF files for printing them out in German, English and French.
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