Centrum zákaznické podpory

Do you have any questions? We can help!

Should you have questions concerning a JBL product or your hobby, the JBL expert team in the customer service center will support you with individual advice. Most matters can be solved in one correspondence step.

The expert team is looking forward to helping you!

Finding answers

You will find answers to frequently asked questions (FAQ) or problems here. Enter your question with one or two keywords and you will receive a solution immediately.

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Contact JBL

You did not find an answer to your request in the FAQ? Then create a new ticket for our customer service team or complete an existing ticket.

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Záruka spokojenosti zákazníka - 100% kvalita pro 100% spokojenost

Spokojenost zákazníka

We would like to offer you the greatest possible security when purchasing JBL products and remove the risk of making the wrong purchase. In the unlikely event that you are not satisfied with one of our products, we will exchange the product, help you with minor defects by repairing it or refund the purchase price. At any time!
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Did you know?

You will find lots of additional information and help for your JBL product on the JBL website. There are product images, operating instructions and frequently asked questions (FAQ) to help answer your query on the respective product pages.

Links for additional extras, such as laboratories, apps or landing pages are also to be found on the product detail page of your JBL product.

Laboratoř / kalkulačka

Jezírková laboratoř / kalkulačka

This worldwide unique pond laboratory gives you dedicated support to combat problems with algae and cloudiness in your pond.
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Analýza vody online laboratoř

Enter your water parameters and get an in-depth analysis of your values in a matter of seconds. You enter your water values – and we analyse! Here you have the opportunity to enter the measured water values directly into the JBL Online Laboratory. This will analyse your values and explain and submit corrective measures.
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Online nemocnice

Do you have ill fish and you don’t know what disease it is and how to treat it? Here you can diagnose diseases using photos or identification keys and you can find out where they come from and how to treat them. By showing you over 500 photos to identify and cure fish diseases, we enable you to find a diagnosis and solution.
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ProScape kalkulačka hnojiv

Here you can calculate the optimal supply for your aquarium with the JBL ProScape fertilizers. In order to supply the aquatic plants with exactly the right amount of fertilizer, we recommend dosing in two steps.
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ProScape kalkulačka substrátu

Find out what quantities of the various substrates you require. Please choose the suitable product from the summary selection. Then enter the surface and the height the substrate needs to cover here.
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ProScape kalkulačka světla

To find out the specific illumination intensity in your aquarium. Light - the motor of photosynthesis – is, along with the water parameters and the type and quantity of planting, also of crucial importance for plant growth.
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Média

akvárium

Here you will find a wide selection of brochures and guide booklets, as well as videos about the use and installation of JBL products, and other aquaristic issues.
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terárium

Here you will find a wide selection of brochures and guide booklets, as well as videos about the use and installation of JBL products, and other terraristic matters.
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Zahradní jezírko

Here you will find a wide selection of brochures and guide booklets, as well as videos about the use and installation of JBL products, and other pond issues.
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Your phone call to JBL

Telephone contact

For any question regarding your JBL product you can reach our customer service administrator on Mondays to Thursdays from 8:00 to 17:00 and on Fridays from 8:00 to 15:30. Please address any technical questions directly via ticket in writing to our experts.

Váš názor je pro nás důležitý
specializovaní obchodníci ve Vaší blízkosti
Udržitelnost v JBL
Stáhni katalog

Information and consent to cookies & third-party content

We use technically necessary cookies/tools to offer, operate and secure this service. Furthermore ,with your express consent , we use cookies/tools for marketing, tracking, creating personalised content on third-party sites and for displaying third-party content on our website. You can revoke your consent at any time with effect for the future via the menu item ‘Cookie settings’.
By clicking on ‘Allow all’, you give us your express consent to the use of cookies/tools to improve the quality and performance of our service, for functional and personalised performance optimisation, to measure the effectiveness of our ads or campaigns, for personalised content for marketing purposes, including outside our website. This enables us to provide personalised online ads and extended analysis options about your user behaviour. This also includes accessing and storing data on your device. You can revoke your consent at any time with effect for the future via the menu item ‘Cookie settings’.
You can use the ‘Change settings’ button to grant and revoke individual consent to the cookies/tools and receive further information on the cookies/tools we use, their purposes and duration.
By clicking on ‘Only absolutely necessary’, only technically necessary cookies/tools are used.

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Oznámení PUSH od společnosti JBL

Co jsou zprávy PUSH? Webová oznámení jako součást standardu W3C definují rozhraní API pro oznámení koncovým uživatelům, která jsou zasílána na počítač a/nebo mobilní zařízení uživatele prostřednictvím prohlížeče. Oznámení se na koncových zařízeních zobrazují tak, jak je koncový uživatel zná z aplikací nainstalovaných v zařízení (např. e-maily). Na koncových zařízeních se zobrazují oznámení, která koncový uživatel zná z aplikací nainstalovaných v zařízení (např. e-maily).

Tato oznámení umožňují provozovateli webových stránek kontaktovat uživatele po celou dobu, kdy mají uživatelé otevřený prohlížeč – bez ohledu na to, zda uživatel právě navštěvuje webové stránky, či nikoli.

Abyste mohli odesílat webová oznámení push, potřebujete pouze webovou stránku s nainstalovaným kódem web push. To znamená, že i značky bez aplikací mohou využívat mnoho výhod push oznámení (personalizovaná komunikace v reálném čase a přesně ve správný okamžik).

Webová oznámení jsou součástí standardu W3C a definují rozhraní API pro oznámení koncovým uživatelům. Oznámení umožňuje upozornit uživatele na událost mimo kontext webové stránky, například na nový příspěvek na blogu.

Tuto službu poskytuje společnost JBL GmbH & Co. zdarma. KG poskytuje tuto službu bezplatně a lze ji stejně snadno aktivovat i deaktivovat.