Why do I get an error message that the test strip is not correctly aligned?
In the operating system of your smartphone there is a resource management. This also manages your camera. Because other apps are accessing the camera too, it can occasionally happen after use that a new access is not granted and therefore a blockage can occur. As result you receive an error message from your ProScan app despite a correctly aligned analysis strip. Especially after an update you can find the resource “camera” blocked for further apps, including JBL ProScan.
In many cases the solution is quite simple: Close all the apps in the background on your task manager. Now restart your smartphone and open JBL ProScan as your first app. Carry out the scan again. By closing and restarting all the resources will be released. If the error still occurs, the test strip is not correctly aligned on the ColorCard. You can also test the app is working by carrying out a test scan without an analysis strip and using the empty ColorCard.